TOS

Terms of Service

This Web Hosting Agreement (this “Agreement”) is between Pluto Limited., a web hosting company formed under the laws of New Zealand with its principal office at 59 Pararekau Road RD1 Papakura Auckland New Zealand (“Pluto Media”) and the person (individual or legal person) whose signs Pluto’s service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Pluto’s Web hosting service.

Pluto reserves the right to change or modify any of the terms and conditions contained in this Agreement at any time and from time to time in its sole discretion, and to determine whether and when any such changes apply to both existing or future customers. Pluto may make changes or modifications to referenced policies and guidelines without notice to you. Your continued use of the Services following Pluto’ posting of any changes or modifications will constitute your acceptance of such changes or modifications.

Services.
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Pluto’s credit approval requirements, Pluto agrees to provide the web hosting services described in the Order for the fees stated in the Order.
Term.
The initial service term of the Agreement shall begin on the date that Pluto generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for as many successive renewal terms of the same length as the Initial Term (each a “Renewal Term”) unless Pluto or Customer provides the other with written notice of
non-renewal. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”
Payments.

Fees.
Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, annually bi-annually as indicated on the Order, beginning on the Service Commencement Date. Pluto may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorises Pluto to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Pluto will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 7th day before each billing cycle, and the fees shall be due on the 7th day following invoice date. Payments must be made in United States dollars. Customer is responsible for providing Pluto with changes to billing information (such as credit card expiration, change in billing address). Pluto may suspend the service without notice if payment for the service is overdue. Fees not disputed within thirty (30) days of due date are conclusively deemed accurate. Customer agrees to pay Pluto’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay Pluto’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
Fee Increases.
Pluto may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
Taxes.
At Pluto’s request Customer shall remit to Pluto all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Pluto), regardless of whether Pluto fails to collect the tax at the time the related services are provided.
Early Termination.
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Pluto terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Pluto’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.
Payments to Pluto are non-refundable except for the first payment which falls under the thirty (30) day money back guarantee. Only shared and reseller services are eligible for the thirty (30) day money back guarantee. No other services provided by Pluto are covered by this guarantee. The thirty (30) day money back guarantee is not valid upon any terms of service or acceptable use policy violations. All overcharges or billing disputes must be reported within thirty (30) days of the time the dispute occurred.

Law/AUP.
Customer agrees to use the service in compliance with applicable law and Pluto’s Acceptable Use Policy posted at http://hawkhost.com/Legal/aup (the “AUP”), which is hereby incorporated by reference in this Agreement. Customer agrees that Pluto may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of Pluto’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Pluto’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Pluto and Customer regarding the interpretation of the AUP, Pluto’s commercially reasonable interpretation of the AUP shall govern.
Customer Information.
Customer represents and warrants to Pluto that the information he, she or it has provided and will provide to Pluto for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Pluto that he or she is at least 18 years of age. Pluto may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Indemnification.
Customer agrees to indemnify and hold harmless Pluto, Pluto’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorised to use the services by Customer.
Disclaimer of Warranties.
Except as expressly provided in this Agreement, the Services are provided “as is,” and Pluto expressly disclaims all warranties and conditions of any kind, express, implied, or statutory, including, without limitation, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose. Interruption of Service: You hereby acknowledge and agree that Pluto will not be liable for any temporary delay, outages or interruptions of the Services. Each party acknowledges that it has not entered into this Agreement in reliance upon any warranty or representation except those specifically set forth herein. Unless an approval process is specified herein or in a Statement, all Hosting provided by Pluto to a Customer will be deemed accepted when delivered.
Limitation of Liability.
Neither party shall be liable to the other for any lost profits, or any indirect, special, incidental, consequential or punitive loss or damage of any kind, or for damages that could have been avoided by the use of reasonable diligence, arising in connection with the agreement, even if the party has been advised or should be aware of the possibility of such damages. Notwithstanding anything else in the agreement to the contrary, the maximum aggregate liability of Pluto and any of its employees, agents or affiliates, under any theory of law (including breach of contract, tort, strict liability, and infringement) shall be a payment of money not to exceed the amount payable by customer for three months of service.
Suspension/Termination.
1. Suspension of Service.
  Customer agrees that Pluto may suspend services to Customer without notice and without liability if: (i)Pluto reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii)Pluto reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv)as requested by a law enforcement or regulatory agency. Customer shall pay Pluto’s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
2. Termination.
  The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Pluto fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by Pluto prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from Pluto describing the violation in reasonable detail; (iii)upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv)upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
Requests for Customer Information.
Customer agrees that Pluto may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Pluto believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
Back Up Copy.
Customer agrees to maintain a current copy of all content hosted by Pluto nothwithstanding any agreement by Pluto to provide back up services. Pluto agrees to keep seven (7) days worth of backups through software accessible by client.
Changes to Pluto’s Network.
Upgrades and other changes in Pluto’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Pluto reserves the right to change its network in its commercially reasonable discretion, and Pluto shall not be liable for any resulting harm to Customer.
IP Address Ownership.
If Pluto assigns Subscriber an Internet Protocol address for Subscribers’s use, the right to use that Internet Protocol address shall belong only to Pluto, and Customer shall have no right to use that Internet Protocol address except as permitted by in its sole discretion in connection with the Services, during the term of this Agreement Pluto shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Pluto, and reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Pluto’s allocation of IP addresses is limited by ARIN’s new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to the Customer is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorisation to use those IP addresses that could be used with name-based hosting.
Rights to the Web Site and Content.
With the exception of any Third-Party Materials and Background Technology as set forth in Section 15, Customer owns the Customer Content. “Customer Content” means all content or information (including, without limitation, any text, music, sound, photographs, video, graphics, data, or software), in any medium, provided by Customer to Pluto. “Third-Party Materials” means any content, software, or other computer programming material that is owned by an entity other than Pluto, and licensed by Pluto or generally available to the public, including Customer, under published licensing terms, and that Pluto will use to display or run a Web site. Pluto owns the rights to the design of the web site. If a customer stops paying the monthly fee for the web site upon cancellation the customer is not entitled to use the web site for any purposes whatsoever.
Limited License to the Background Technology.
“Background Technology” means computer programming/formatting code or operating instructions developed by or for Pluto and used to host or operate the Web site or a Web server in connection with a Web site. Background Technology includes, but is not limited to, any files necessary to make forms, buttons, checkboxes, and similar functions and underlying technology or components, such as style sheets, animation templates, interface programs that link multimedia and other programs, customised graphics manipulation engines, and menu utilities, whether in database form or dynamically driven. Background Technology does not include any Customer Content. Customer may not duplicate or distribute any Background Technology to any third party without the prior written consent of Pluto. All rights to the Background Technology not expressly granted to Customer hereunder are retained by Pluto. Without limiting the foregoing, Customer agrees not to reverse-engineer, reverse-assemble, decompile, or otherwise attempt to derive any source code of the Background Technology, except as allowed by law.
Limited License to Content.
Customer hereby grants to Pluto the limited, nonexclusive right and license to copy, distribute, transmit, display, perform, create derivative works from, modify, and otherwise use and exploit Web site, any Customer Content, or any Customer Marks provided to Pluto hereunder, solely for the purpose of rendering Pluto’ Services under this Agreement. Such limited right and license shall extend to no other materials or for any other purpose and will terminate automatically upon termination of this Agreement for any reason. 6. Content Standards. Customer agrees not to provide Customer Content, and Pluto will not intentionally provide to Customers any content, that (a) infringes on any third party’s intellectual property or publicity/privacy rights; (b) violates any applicable law or regulation; (c) is defamatory, violent, clearly harmful, or obscene or pornographic or infringes on citizens’ rights; or (d) contains any viruses, Trojan horses, worms, time bombs, cancel bots, or other computer programming routines that are intended to damage or interfere with any system, data, or personal information. If Customer is international, then Customer agrees to comply with all applicable local and national laws. Pluto reserves the right to refuse any other subject matter it deems inappropriate.
Bandwidth Usage.
Pluto will monitor Subscribers’s bandwidth. Pluto shall have the right to take corrective action if Subscriber’s usage negatively impacts other clients.
System and Network Security.
Users are prohibited from violating or attempting to violate the security of the Network. Violations of system or network security may result in civil or criminal liability. Pluto will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
1. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation.
3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”.
4. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
5. Taking any action in order to obtain services to which such User is not entitled.
Resource Usage.
- Daemons/Servers/Shell
  Under no circumstances are you allowed to run any daemons, servers or compile anything under your account without direct permission from Pluto management. Shell access is meant to be used solely with basic file system usage.
- System Resources
  You’re not allowed to use an excessive amount of system resources for an extended period of time. If your account is found to be utilizing a large amount of resources we will contact you and give you further information. Under extreme cases suspension may be necessary until the issue can be resolved.
- Cron Usage
  You may not have cron jobs in intervals lower than 1 minutes apart.
- Account Limitations
  You may use your account for personal use but not as a backup facility for automated backups or things of that nature. If you’re unsure if your intended use violates this TOS please contact us so we can clarify it for you.
Notices.
Notices to Pluto under the Agreement shall be given via electronic mail to the e-mail address posted for customer support (support@plutomedia.co.nz). Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
Force Majeure.
Pluto shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Pluto’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
Governing Law/Disputes.
The Agreement shall be governed by the laws of, exclusive of its choice of law principles, and the laws of New Zealand, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE DISTRICT AND HIGH COURTS IN NEW ZEALAND, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.
Support.
Pluto provides support to it’s subscribers. Pluto only ensures that the service is online and is remotely accessible. Pluto does not offer technical support for application specific issues. We encourage you to use our Ticket System on our web site.
SPAM and Unsolicited Commercial Email (UCE).
Pluto takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Under no circumstances are you to solicit the sending of UCE or SPAM over our network or you will be subject to penalties and service termination. (a) Violation of Pluto’s SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Pluto will initiate an immediate investigation (within 48 hours of notification). During the investigation, Pluto may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Pluto may, at its sole discretion, restrict, suspend or terminate customer’s account. Further, Pluto reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Pluto will notify law enforcement officials if the violation is believed to be a criminal offense. c. As our Customers are ultimately responsible for the actions of their clients over the network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
Miscellaneous.
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. The terms on Subscriber’s purchase order or other business forms are not binding on Pluto unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the
Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the Subscriber’s of resellers are third party beneficiaries to the Agreement. Subscriber may not transfer the Agreement without Pluto’s prior written consent. Pluto’s approval for assignment is contingent on the assignee meeting Pluto’s credit approval criteria. Pluto may assign the Agreement in whole or in part. This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

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